Support

Central began steps to increase our smart grid capabilities 10 years ago when we worked with our power provider, KAMO, to install fiber at all of our substations. This led to numerous advances in our distribution system operations, which means that we are better equipped to performed predictive analysis. This means we are able to increase system uptime, while also decreasing outage duration.

The Central board of trustees has decided to move forward with expanding fiber communications throughout our entire service area in an effort to increase connectivity in the field. Members will benefit from a smarter electric gird and the potential of modern rate designs, but also the capability of fiber internet services being offered to the home from the full system buildout.

Yes, it will be unlimited data. We know you have enough to worry about without being concerned about any data limits so take this one off your list! Absolutely, you can stream with our service, and if it makes your life more enjoyable to do so, we recommend it!

No. Central will not offer video (TV) service at this time but will consider it as we progress through the project and evaluate the member demand. We have decided to focus on improving our overall operations by increasing the connectivity in the field so we can provide better electrical service to our members and, in turn, help members be better connected to the digital world by providing high-quality, reliable and affordable internet service.

Yes. Fiber technology allows for VoIP (voice over internet protocol) phone service. You will be able to sign up for phone service at the same time you sign up for fiber service.

We are finalizing our terms and conditions, and total pricing structure, including fees. Just as we want to keep it simple and easy for billing, we want to keep the terms and fees simple and easy too!

The goal is to have fiber services and electric services on one bill but the integration takes time to fully implement and integrate.  We are currently working through the regulations surrounding the telecommunications industry and exploring options to determine the best route for billing. Keeping it as simple and easy as possible for our members is our primary goal when it comes to billing. 

We will be working as quickly as possible to build-out a fiber network that has connectivity across our entire system. The entire project will take 5-7 years to complete, and construction began in fall 2020. The first member connections are projected to begin spring 2021.